ACCOUNT
My Account is the most easiest and convenient way to manage/edit your personal information with us. My Account will allow you to: view order status, previous order, make a payment, bank info, your preferences for mails & update your information.
If you do not register then we will be unable to record your progress. It will be a convenient and transparent way to track and have a proper record of your purchases with us.
If you still haven’t created your My Account profile, simply follow these steps.
- To activate your account on our website, click on the “Sign Up” button under Sign In.
- Enter the Email Id, Phone Number you want to register with us.
- Fill in your Name.
- Enter the Password and then Confirm Password.
- Click Signup.
- Your Healthmug account has been created.
Go to MyAccount>Profile>Personal info. Update your email address and enter “Save Changes”.
Under MyAccount>Profile>Change Password.
Go to MyAccount>Profile>Address.
To retrieve your password, enter the registered email address, then click Forgot. An email will be sent to your registered account with a reset password link. Once the email arrives, click the reset password link to continue and enter details accordingly to recover password. If you do not receive this email, make sure to check your junk mail folder.
ORDER STATUS
Once your order is placed and confirmed, you will see a confirmation page displaying a unique Order ID, shipping address with the estimated date of delivery. In addition, you will receive an email & SMS confirming your order details. Also, if you place a COD order then you may receive a COD confirmation call from our executive to ensure the dispatch of your COD order on time.
You can review the status of your orders and other related information in the ‘My Account’ section. In the My Account page, click on the ‘My Orders’ link to view the status of the orders you have placed with us. To view the status of a specific order, click on the “Detail” option on the particular order.
‘Out of Stock’ products are not available with the sellers and hence cannot be ordered by the customers. A “Notify Me” SMS/Mail will be sent when the product is in stock with us in the future.
No, you do not necessarily need an account with us to place an order. You can order as a guest by just providing your valid email address for correspondence. However, we highly recommend that you do create a Healthmug account. This will allow you to have a track record with us regarding all your orders.
For any particular product, the maximum quanity that can be purchased at a time is 10.
Yes, you can leave items in your cart or Wishlist for future purchase provided the same device is used for the purchase.
Yes, you can change the order which you have already placed with us. Noticeably, only the quantity of the a particular product can be reduced. You can do so by going on My Orders>Order ID>Change Order.
To cancel your order, Click My Orders> Change Order>Cancel Order>Click on the X sign beside the particular order>Select Reason for Cancellation>Confirm Order Changes>Yes.
In Stock: The item is available; we expect to deliver it in the mentioned timelines.
Out of Stock: This item is sold out and is currently not in stock
PAYMENTS
You can use any one of the following payment methods:
- Credit card (Visa/ Master/American Express/Maestro)
- Debit card (All major bank debit cards)
- Wallets (Mobikwik, Freecharge, PayZapp, PayUMoney, Ola Money, SBI Buddy, Vodafone mPesa)
- Netbanking (All Major Banks)
- Cash on Delivery (Available for selected products and pin-codes)
There are absolutely no hidden charges. You pay only the amount that you see in your order summary page. In some cases, if the courier delivery person asks for any extra charges then kindly contact us.
- When you place a COD order, then Rs.50 is charged as COD charges. However, on prepaid orders, no additional charges are added to your bill.
- When you place an order of less than Rs.500 then a shipping charge of Rs.50 gets added to your bill. The shipping charges are waived off when you place an order of a minimum of Rs.1000.
- When you place a COD order of less than Rs.500, then both shipping charges (Rs.50) + COD charges (Rs.50) are applicable on your order.
DELIVERIES
As soon as we ship your order, you receive an e-mail notification with a link to track your order. You can also access this information from your ‘My Account’ section at the top right corner on our website www.healthkart.com. Online tracking usually goes live within 24-48 business hours post shipping.
We try to serve you the best and dispatch the order in the allotted time. It depends on where you are and the delivery option selected. At all steps of your order processing, we are in constant touch with you over the phone, email, and SMS to keep you updated.
- Items that are available at our hub get dispatched on the same or the next day of order placement.
- Items that they are sent by the sellers to our hub get dispatched in 2-3 working days of order placement.
- When you place any order of less than Rs.500 then a shipping charge of Rs.50 gets added to your bill. The shipping charges are waived off when you place an order of minimum Rs.500.
- When you place a COD order of less than Rs.500, then both shipping charges (Rs.50) + COD charges (Rs.50) are applicable on your order.
Currently, we are serving within India only. We are working hard and would plan on starting with International delivery service very soon.
No, currently we are operating only on online platform. We are planning to have our physical store soon.